FAQ

Please leave the color you want and your size to us in Paypal or by Email Such as: US 8, or UK 12, or EU 38; Color in Red, or Dress color in Red, Sash color in White. Or the measurement data: Example For Dresses: Height-170 cm, Bust-90 cm, Waist-72 cm, Hips-98 cm, Hollow to Floor- 150 cm For Shoes: Foot Length-22.3 cm, Foot Width- 6.5 cm, Color in White. E-mail Address: service@veaul.com
General Return Policies 1. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. 2. Mis-shipped products: Once we have confirmed your mis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage. 3. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund. 4. This return policy does not apply to our business resellers. Please contact us for additional instructions.
Please Note: In veaul.com , each dress is made from scratch according to customers' specifications. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Thank you for your patience. ....................................................................................................................................................................................... Before your order is shipped, veaul.com has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone. Processing Time The process time is 8-11 days for Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses. Shipping Time It takes about 3-15 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen. Expedited Shipping This shipping method is the fastest available. Delivery times are between 3-6 days to all major destinations. Shipping cost vary from different items. Standard Shipping Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 5-8 days to all major destinations. Super Saving Shipping Super Saving Shipping is the most cost-efficient shipping method. Delivery times are between 15-30 days to all major destinations.
We currently just accept PayPal, if you want to use the credit card or another payment, please contact us by Email.
We have 3 different shipping guides: DHL Shipping - Price depends on DHL The DHL Rates: This shipping method is the fastest available. Delivery times are between 3-6 days to all major destinations. Expedited shipping fee is calculated based on the weight of your order, starting from US$ 20.99. Flat Shipping - Flat price US $30 Flat shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 5-8 days to all major destinations. EMS Flat Shipping - Price US$20 EMS flat shipping is the most cost-saving method. But it will take 9-12 days to all major destinations. Now, in Veaul.ecrater, our default shipping method is Flat Shipping, price US$30, takes 5-8 days. If you want another shipping method, please contact us by Email. Before we can ship your order, Veaul.com has to prepare your products, perform strict quality-control tests and package items carefully. The above delivery estimates do not include order processing time.